Delivery and Returns

We are currently offering free shipping within the UK. You don’t need to enter a code, just checkout.

We aren’t able to take international payments automatically at the moment, but if you would like to make a purchase from outside the UK, get in touch 

Ordering from Fossils London

You can expect your order to be sent to you within 2 working days, Second Class with Royal Mail. If you're in a rush and need your items to be sent First Class, please get in touch with us before you make your order and we can add these charges to your basket.

Credit Card orders are processed securely by Shopify Payments, Fossils London does not handle any credit card data for orders placed online.

We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either Second Class with Royal Mail or via courier service.

When we aren’t offering free shipping, charges will be added to your bag after you have entered your delivery address, to ensure we charge you the correct price.

We make every effort to ensure all of our listed products are in stock, but in the event of us not having your chosen product, we will call or email you to offer either a refund or a later delivery if possible.

Returns

We can offer a refund on any item as long as it is returned in a saleable condition within 14 days of online purchase. Please note, however, that we are unable to reimburse any postage costs. Please ensure that you get proof of postage when returning items. Contact us for more information.

Our returns address is :

25a Museum Street, London, WC1A 1JU. 

If you have received a damaged or faulty item, please let us know straight away, keep the packaging that your delivery came in and we will do our best to resolve the situation as soon as we hear from you.