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Privacy policy and terms and conditions

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fossilslondon.co.uk (the “Site”).

Personal informaton that we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Should you have consented to receive marketing, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We use the Shopify platform for our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Your Personal Information is shared with these two companies to process your orders.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a legal request, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, Shopify may use your Personal Information to provide you with targeted advertisements or marketing communications they believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@fossilslondon.com or by mail using our museum street address.

 

Terms and conditions

Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fossils London’s  relationship with you in relation to this website.

The term ‘Fossils London’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 25a Museum Street, London, WC1A 1JU.
Our company registration number is 11408640 and we are registered in England. The term ‘you’ refers to the user or viewer of the website.

Making an order
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.

Credit Card orders are processed securely by Shopify Payments, we don't handle any credit card data for orders placed online.

If you would like to speak to a member of staff, we can accept orders over the phone during opening hours. +44 (0)20 7580 1258  OR +44 (0) 7887 644 303.

Please note that pictures may not be to scale; always check the dimensions. 

Delivery

Delivery will either be with Royal Mail or courier service with DPD, depending on the option selected. Sometimes, due to weight and size restrictions, only DPD will be available.

We aim to process orders the same day, although at busy times we may take up to 3 working days. Please note, that our website fulfilment is closed at weekends and bank holidays, as well as the period of the 24th - 28th December.

If you require an order urgently or would like a next day service, please call us and we will let you know what options we can offer you. 

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.

Privacy

We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored.

This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

Sharing

All images, text, design and graphics on this website are owned by Fossils London. Sharing our images is great, but please ensure a correct credit and a link to this site.