Privacy policy and terms and conditions
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fossilslondon.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Should you have consented to receive marketing, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Your Personal Information is shared with these two companies to process your orders.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a legal request, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, Shopify may use your Personal Information to provide you with targeted advertisements or marketing communications they believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@fossilslondon.com or by mail using the details below:
Fossils London Ltd
25a Museum Street
London
WC1A 1JU
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TERMS AND CONDITIONS
Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fossils London's relationship with you in relation to this website.
The term ‘Fossils London Ltd’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 25a Museum Street, London WC1A 1JU. Our company registration number is 11408640 and we are registered in England. The term ‘you’ refers to the user or viewer of the website.
ORDERING
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.
Credit Card orders are processed securely by Shopify Payments, Fossils London Ltd does not handle any credit card data for orders placed online.
PayPal, Apple Pay and Google Pay are alternative payment methods which do not require you to sign up or share your card details.
If you would like to speak to a member of staff, we can accept orders over the phone on 0207 580 1258 during shop hours.
Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.
DELIVERY
Delivery will either be with Royal Mail or courier service depending on the option selected. Sometimes, due to weight and size restrictions courier service will be the only option available.
Please note, these costs only apply to mainland U.K; there may be a surcharge for Highlands and Islands. Orders that qualify for free postage will be posted at the best rate available, meaning it may take up to 7 days for the order to arrive.
We aim to process orders the same day, although at busy times we may take up to a working week. Please note that we are a small company don’t fulfil orders at weekends and some Mondays
If you require an order urgently or would like a next day service, please email us at enquiries@fossilslondon.com and we will provide you with the best option available.
Delivery charges are for a fixed postal cost depending on the weight of the package. We do not add any extra charge for packing.
As we try to reuse as much packaging as possible, your items may be sent to you in pre-used packing.
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.
RETURNS
We hope you are happy with your purchases from Fossils London but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 14 days of receipt. Please contact us for more information. Please note that the customer is responsible for the postage cost of returning any unwanted purchases.
PRIVACY
We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored.
This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.
SHARING
All images, text, design and graphics on this website are owned by Fossils London Ltd. We welcome people sharing our images, but please ensure a correct credit and a link to this site.